How do I book my escape room experience?
You can book instantly online via the BOOK NOW button above. Prefer to make your reservation over the phone? We can help you at (602) 900-4111. Please note that full payment is required to reserve your spot.
What are your hours?
We’re open Sunday-Thursday 10am-9:30pm and Friday-Saturday 10am-11pm.
What if I need to reschedule or cancel my booking?
In your confirmation email, you will find a link that allows you to change or cancel your booking. Please be aware of our cancellation policy: Up to 48 hours in advance is a full refund; less than 48 hours notice there is NO refund given.
I have never done one of these before. Are escape rooms scary? Will someone jump out and surprise me?
You’re in for a good time! No, our rooms are not scary. They are themed and immersive, but there is no intentional scaring or startling. None of our rooms have actors.
What do I wear in an escape room?
We recommend wearing clothes that are comfortable and easy to move around in. There may be some crouching, crawling, and/or reaching, so you may feel more comfortable forgoing a skirt or dress in favor of pants or shorts.
Will it be just my group? Or will other people be in the room with us?
All our rooms are private, whether you book one spot or 10. Want to add more players after you book? No problem. Show up with your extra players and they can purchase their spots upon arrival.
Our group is a little larger – can we have more people in a room than listed on the website?
Yes. We are able to accommodate some extra players in our rooms. Make sure to give us a call at (602) 900-4111 to let us know about the additional players. To ensure everyone has an engaging and unforgettable experience – and also for safety reasons – we are unable exceed maximums on some of our games: 7 players in Grim Stacks and Curse on the Emerald Seas; 12 players in Pipe Works. The Path is already maximized at 6 players.
Can we book a room outside of your hours listed on the book now page? What if I have a large group? Can we start several rooms at the same time?
We do offer special booking options for large groups and team building. For pricing and availability, please call (602) 900-4111 ext. 2 or contact us at [email protected] and an event specialist can assist you.
I have age questions! Is there an age limit? Can I bring my baby? What if my child is a minor? Would your escape rooms be appropriate for my kid’s birthday party?
Yes you can. There is no age limit for our escape rooms, but the puzzles and overall experience are designed for adults. Since the games require quite a bit of focus, we don’t recommend bringing babies, though they are absolutely allowed. Pipe Works is a great room for beginners, though all the rooms’ themes are fun at any age or skill level.
How much is it? Do you have an escape room promo code? How about a group / senior / student / military / Groupon discount?
The cost is $29 per person. Use code “WEEKDAY” for $3 off Monday-Thursday. We are proud to offer a military discount; please call us to receive your code. Due to our competitive pricing, we are unable to offer additional discounts.
Are the escape rooms wheelchair-friendly?
Yes, all of our rooms can be played from a wheelchair.
Where is The Puzzle Effect in Phoenix?
The physical address is 4700 N Central Ave, Suite 102, Phoenix, Arizona 85012. Check out our DIRECTIONS tab for a map and more detailed information. Please be sure you and your group arrive 15 minutes before your scheduled time. This will allow everyone to sign our waiver, hear the rules, and get psyched up to start on time!
Are animals or pets allowed in the rooms?
Service animals are always welcome; purse pets or any other pet is not.
Can we bring alcohol in with us?
We like how you think, but no. Escape rooms require a lot of brain power, so alcohol and an escape room aren’t a great combination. Fortunately, there are plenty of wonderful bars and restaurants within walking distance where you can hang out and talk about your experience for hours afterwards.